Service de médiation locale

Tension, difficult or even absent dialogue with your partner, neighbor, child, family, landlord, tenant, colleague... about topics as diverse as the noise of the washing machine at night, housing for children, rent payment, maintenance of the building's common areas, separation, and so on.
These are all situations that can poison life and, if not resolved, can lead to serious conflicts.
Whether a complaint has been filed or not, you can seek mediation.

Mediation is a process through which conflicting parties are guided to overcome this conflict and find together a balanced, sustainable, amicable solution that suits each party. It's a "win-win" agreement.

Mediation is voluntary: the parties agree voluntarily and freely to work together to find a solution to the dispute they are facing. The person engaging in a mediation process chooses to be an actor in their own existence.

Mediation is conducted in complete confidentiality: the conversations or written materials will not be used outside the context of the mediation.

At the end of mediation, if the parties wish, a written agreement can be drafted by the mediator and signed by the parties.

Besides the aim to resolve disputes, mediation is a place where dialogue can be restored and relationships can be repaired, allowing each party to continue their life with serenity. Mediation is a listening space where every request is welcomed and, if necessary, redirected and accompanied towards other partners.

Anyone residing in Molenbeek-Saint-Jean and/or experiencing a conflict there can turn to the communal mediation service.

It's a free service.

Mediation takes place in the presence of a third party, the mediator.
The mediator organizes, promotes, revitalizes dialogue between people in conflict and/or no longer communicating peacefully.
The mediator ensures that everyone can express themselves freely with respect for the other. They are neutral (do not judge and do not give opinions), impartial (do not take sides for either party), and independent.

Through the confidentiality of mediation, the mediator guarantees to preserve everyone's reputation, allowing parties to freely express their emotions, positions, and needs. Mediation helps restore trust.

Mediation meetings can be preceded by individual meetings where each party can express their views and feelings.